Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Viralinx LLC, a Wyoming limited liability company (“Viralinx”, “we”, “us”, “RISR”). They cover RISR: the RISR Studio apps for iPhone, iPad, Mac, Windows and Android, the risr.app website, and RISR's online services (your account, cloud storage and sync, sharing, the Assistant and AI credits, and remote access) (together, the “Service”). The software itself is licensed to you under our End User License Agreement (“EULA”); how we handle personal information is in our Privacy Policy.

By creating an account, buying a subscription, or using the Service, you agree to these Terms and the EULA. If you don't agree, don't use the Service.

RISR is a creative environment for building interactive instruments, tools and applications for many kinds of devices, and for making music, sound, visuals and performances with them. Some features work entirely on your device; others are online services that need an account and an internet connection. Features differ by platform, plan and app version. We may change, add or remove features, plans and what each plan includes at any time.

Free use. Some of RISR is free. Free features, allowances and limits may be limited, changed or ended at any time and come with no guarantee of availability. Some features need an active paid plan.

• You need an account for online features and for paid plans. Give accurate information and keep your sign-in details secure; you're responsible for what happens under your account.
• One person per account. Don't share your account or sign-in details. Teams, schools and studios: contact us about a Team or Enterprise license.
• You must be at least 13 years old (or older, if the law where you live sets a higher age) to create an account. If you're under the age of majority where you live, a parent or guardian must agree to these Terms for you.
• You can use RISR on your own devices. We don't set a device limit, but we may act on use that suggests an account is shared or misused.
• You can close your account at any time (section 10).

Prices. Plans, prices and what each plan includes are shown on our pricing page and in the store you buy from. Prices can differ between the website and the app stores, and by country. We may change prices and plans; a change to a subscription you already have applies from a later renewal, after we've told you (see “Price changes” below).

Where you buy decides who sells to you:

When Paddle sells to you, Paddle handles the order, payment, taxes, invoices, cancellations and refunds, and the consumer rights of the sale. Viralinx licenses the software and provides the Service. In short: the store or Paddle handles the sale and the money; we license the software and run the Service.

A plan you buy in one place works on every platform where RISR is available, once you sign in to the same account.

Subscriptions renew automatically at the end of each period until you cancel. Cancel where you bought: in your Apple ID or Google Play subscriptions, or on risr.app/account (Paddle). Cancelling stops the next renewal; your plan stays active until the end of the period you've paid for.

Early-supporter price. If you subscribe at an early-supporter price, you keep that price for the same plan for as long as your subscription renews without a break, unless the offer said otherwise. If you cancel and later subscribe again, the price at that time applies.

Price changes. If the price of a subscription you already have changes, we'll tell you in advance and you can cancel before it takes effect. In the App Store and Google Play, the store's price-change rules and consent screens apply.

Refunds. Website, Mac and Windows purchases: Paddle's refund policy applies (see our refund policy). App Store and Google Play purchases: Apple's and Google's refund processes apply; we can't issue those refunds. Refunding a subscription ends the plan and removes anything that came with it.

Your legal rights. Nothing in these Terms limits rights you have under the mandatory consumer laws of your country, including any right to withdraw from a purchase. Where those laws conflict with these Terms, those laws win.

The Assistant helps you build and edit in RISR. It can use RISR's hosted AI or an AI service you connect yourself. Access to the hosted AI may come with a plan, with AI credits, or both, with the allowances and limits shown on the pricing page and in the app.

• AI output can be wrong, incomplete or unsuitable. Check what it does before you rely on it, especially before you publish or share something. You're responsible for how you use the output.
• Don't use the Assistant to create anything unlawful or anything that breaks section 7.
• To answer you, the hosted Assistant sends your request and the project details it needs to our AI providers (see the Privacy Policy).
• Your own AI service. If you connect one, you choose it, you're responsible for your agreement with that provider and for your key, and that provider's terms apply. We're not responsible for that service.

AI credits can pay for use of the hosted Assistant.

• No cash value. Credits are a license to use the hosted Assistant, not money or property. They can't be exchanged for cash, transferred to another account, or resold.
• Using credits needs RISR Pro. The hosted Assistant is part of RISR Pro. If your RISR Pro ends, your unused credits stay on your account, and you can use them again when you have RISR Pro.
• Starter credits with RISR Pro. RISR Pro includes a one-time amount of starter credits. They're added to your credit balance the first time you open the Assistant with RISR Pro. They don't expire. If a payment for the RISR Pro subscription that came with your starter credits is refunded or reversed, any starter credits you haven't used are removed.
• Other complimentary credits and allowances (for example an allowance included in a plan) are a gift. We may set, change or end them, and they may have usage limits and expire.
• Purchased credits don't expire. Credits are used up as you use the Assistant; the amount each request uses depends on its size and is shown in the app.
• Refunds of credit packs. Packs bought on risr.app or in the Mac or Windows app: Paddle's refund policy applies. If you live in the EU or the UK, you can also withdraw from the purchase within 14 days of buying and get a refund through Paddle. App Store and Google Play: the store's refund rules apply. If a pack is fully refunded or its payment is reversed (a chargeback), the credits from it that you haven't used are removed. Credits you've already used aren't taken back, and a partial refund doesn't remove credits.
• Repeated refunds. If an account has three or more credit packs refunded within 12 months, we may stop selling credit packs to it. This never affects your right to withdraw from or get a refund for packs you've already bought, or your RISR Pro, your files or your account. You can ask us to review it.
• Changes. The hosted Assistant may be offered as a beta. We may change the models and providers, how many credits a request uses, allowances, pack sizes and prices, set usage or spending limits, or stop offering the hosted Assistant or credits. If we stop, we'll give you reasonable notice and handle unused purchased credits as the law and the store you bought from require.
• We may suspend credits used in breach of these Terms, for example by creating accounts to collect complimentary credits.
• We may correct credits added in error. Unused credits end when your account is closed, except where the law requires otherwise.

• Your plan includes an amount of online storage, shown on the pricing page. We may change storage amounts for future periods. If you're over the limit, you can't upload more until you free up space or upgrade.
• Items you delete go to the trash for a limited time (currently 30 days), then are permanently deleted.
• If your plan ends, you can still open and download everything in RISR Cloud, but you can't upload or sync. If you're using more than the free allowance plus any storage add-on that's still active: 60 days after your plan ends, we move files to your RISR Cloud trash until you're within it, starting with the ones you last opened or saved longest ago. You can still download them from the trash, but their share links stop working. 90 days after your plan ends, we permanently delete what's in that trash. We'll email you before each step. If you renew before then, we put everything back.
• Storage add-ons. A RISR Cloud storage add-on (for example +50 GB) counts toward your upload space only while you have RISR Pro. It's a separate subscription. If your RISR Pro ends, the add-on keeps renewing until you cancel it; you can't upload or sync, but while it's active it still counts toward the files we keep for you, and the rules above for when a plan ends apply only to files beyond that. We'll email you when this happens, with how to cancel it: in your device's subscription settings (App Store) or on your account page (risr.app). Refunds follow the App Store's or Paddle's rules.
• Keep your own copies of anything important. The Service is not a backup service, and we're not liable for lost content (section 11).

You own what you make. Everything you create with RISR (projects, recordings, music, visuals, presets, templates, apps you build, and files you upload) is yours. We claim no ownership.

What you let us do with it. You give Viralinx a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit and display your content only as needed to run, secure and support the features you use: saving and syncing it to your devices, sharing it the way you set up, sending it to the Assistant when you ask, helping you when you contact support, and complying with the law. This license ends when you delete the content or your account, except for copies in backups for the limited time in the Privacy Policy, and for content you've shared publicly that others already have. We don't use your content to train AI models without your permission.

Sharing.

• A public link lets anyone who has the link see or download what you shared, until you stop sharing it. Links don't expire on their own. Only share what you're allowed to share. Public links are for people 18 and over.
• When you share with a person, they can open what you shared with the access you gave.
• You're responsible for what you share and for having the rights to it.

Reports. Anyone can report something on RISR they think is illegal or breaks these Terms by emailing [email protected].

Hiding while we review. When someone reports a public link, template, profile or profile photo, we may hide it from public view straight away while a person reviews the report. We aim to do that within 24 hours. Hiding it doesn't affect your own copy.

What we may do. After review, we either make it visible again or, depending on how serious the problem is: remove it; give you a warning; pause your public sharing for a period; or suspend or close your account (section 10). We may also remove or disable shared content that we receive a valid legal complaint about. Whenever we act on your content or account, we tell you what we did, why, and how to dispute it, unless the law or a legal order stops us. You can dispute a decision by replying to our email within 6 months. If you reported something, you can dispute our decision on your report the same way.

Illegal content. If we remove something because it's illegal to have, we also remove identical copies of it stored in other accounts, and it can't be shared publicly on RISR again.

Misusing reports. If you repeatedly send reports that are clearly unfounded, we may stop your reports hiding anything straight away for a period, after warning you.

Copyright complaints. If you think something shared through RISR infringes your copyright, send a notice to our designated copyright agent: Copyright Agent, Viralinx LLC, 30 N Gould St., #47078, Sheridan, WY 82801 · phone (307) 456-7703 · [email protected]. Your notice must include:

• your physical or electronic signature;
• the copyrighted work you say is infringed;
• the RISR link to the material, or enough detail for us to find it;
• your name, address, phone number and email;
• a statement that you believe in good faith that the use isn't authorized by the copyright owner, its agent or the law;
• a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act for them.

When we receive a valid notice, we remove or disable the material and tell the person who shared it.

Counter-notice. If your content was removed and you think that was a mistake, send our copyright agent a counter-notice. It must include:

• your physical or electronic signature;
• what was removed and the link where it was;
• a statement, under penalty of perjury, that you believe in good faith it was removed by mistake or misidentification;
• your name, address and phone number;
• your consent to the jurisdiction of the US federal district court for your address (or, if you live outside the US, any judicial district where Viralinx can be found);
• your agreement to accept service of process from the person who sent the notice.

We forward it to them. We may restore the material after 10 to 14 business days, unless they tell us they've gone to court.

Repeat infringers. We close the accounts of people who repeatedly infringe copyright.

Sending a notice or counter-notice you know is false can make you liable for damages.

Feedback. If you send us ideas or feedback, we may use them freely, without owing you anything.

Don't use RISR to:

• break the law or anyone's rights, including copyright, trademark, privacy and publicity rights;
• share content that is illegal, sexually exploits children, threatens or harasses people, or promotes violence;
• share pornography or sexually explicit content publicly, or in a profile photo;
• distribute malware, or try to get into accounts, systems or data that aren't yours;
• interfere with the Service: overload it, get around rate or spending limits, or use automated means to access it except through features we provide (such as MCP);
• get around subscription checks, entitlements or other technical limits;
• reverse engineer, data-mine or use AI tools to copy or recreate the software, except where the law allows (see the EULA);
• use the Service, or anything you get from it, in breach of export-control or sanctions laws (see the EULA, section 12);
• resell or share access to the Service, or create accounts to collect complimentary credits.

RISR can let AI tools and other software control the app through the Model Context Protocol (MCP), and can connect to other devices on your network. When you turn these on:

• you decide which tools and devices connect, and you keep the access token secret;
• you're responsible for what connected tools and devices do with your projects and the app, as if you had done it yourself;
• we're not responsible for third-party tools you connect, or for their terms.
• Connecting your AI assistant (RISR Pro). It works with assistants made by other companies that support connectors. We don't control them. We can't promise it works with every assistant, or that it keeps working if an assistant's maker changes how their assistant works; if that happens, we'll say so on risr.app. It's off until you turn it on. Your assistant acts on what you ask it. It can change or delete things in your open project, so check its work. You're responsible for what you ask it to do. Your agreement with the assistant's maker is between you and them. We may limit or turn off the connection to protect RISR, its users or your account.

• The apps update through the App Store and Google Play, or through risr.app on Mac and Windows. Parts of the app's interface can also update over the internet. Some updates are needed to keep using online features.
• Paid features may need you to sign in and go online from time to time to confirm your plan, and may pause until you do.
• Online features need an internet connection and our servers. We aim to keep them running but don't promise they'll always be available, error-free, or unchanged.
• Test builds and beta features (for example TestFlight, Google Play testing, and features labelled beta) are previews. They may be unstable, change or be withdrawn, and are provided as they are.

• You can stop using RISR any time, and close your account in the app or on risr.app/account (see the Privacy Policy for what is deleted and when). Closing your account doesn't cancel an App Store or Google Play subscription; cancel it in the store.
• We may suspend or close your account, or remove access to a feature, if you materially or repeatedly break these Terms or the EULA, if the law requires it, or to protect users or the Service. Where it's practical and lawful, we'll tell you first and give you a chance to fix it. If we close your account without you having broken these Terms (for example because we stop offering the Service), we'll refund the unused part of a subscription you bought through Paddle; for App Store and Google Play subscriptions, the store's refund rules apply.
• If we suspend your account, it's for a set period, and you can still sign in to download your data. If we close your account because you broke these Terms or the EULA, you can sign in for 30 days to download your data, except anything we removed as illegal or must keep for legal reasons. After that, it's deleted.
• If we stop offering the Service, we'll give you reasonable notice and a way to download your cloud content.

RISR is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement and uninterrupted operation. RISR relies on your device's hardware, sensors, audio system, network and operating system, which we don't control; performance varies.

To the extent the law allows, we aren't liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost data, profits or revenue, arising from the Service, even if we were told they were possible. Our total liability for any claim about the Service is limited to the greater of what you paid us in the 12 months before the claim, or 50 US dollars.

Claims about your content. To the extent the law allows, you'll cover our losses and reasonable costs, including legal fees, from third-party claims arising from your content, Your Creations (EULA section 3), or your breach of these Terms or the EULA. This doesn't apply to claims caused by RISR itself.

Nothing here limits liability that can't be limited by law (for example for death or personal injury caused by negligence, or for fraud), or your statutory consumer rights.

We may update these Terms. If a change is material, we'll tell you in advance (for example by email or in the app), and you may need to accept the new Terms to keep using online features. Changes needed for legal or security reasons, or that only cover new features, can take effect right away. If you don't agree, you can stop using the Service and cancel your subscription before the change takes effect. The date at the top shows the latest version.

These Terms are governed by the laws of the State of Wyoming and the United States, without regard to conflict-of-law rules. Disputes go to the state or federal courts in Laramie County, Wyoming, and you agree to their jurisdiction. If you're a consumer in the EU, the UK or another country whose laws give you rights that can't be waived, including the right to bring proceedings in your local courts, those rights still apply.

If part of these Terms can't be enforced, the rest still applies. Not enforcing a right isn't a waiver. You can't transfer these Terms; we may transfer them as part of a merger or sale of the business. These Terms, the EULA and the Privacy Policy are the whole agreement between you and us about the Service.

Questions about these Terms: [email protected] · support page.